The owner of the online store Alacartedesign (hereinafter referred to as the online store) is IDESIGN OÜ (registry code 10072977), located at Paadi tee 3, Viimsi.

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.

The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.

Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.

The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Shipment

Goods are shipped only to Estonia.

DeliveryDelivery timePrice
Viimsi Art salon1 days0
Omniva parcel machine3-7 days3.99
Omniva courier service3-7 daysDepends on product weight and packing material

Omniva parcel machine

The parcel machines of Omniva are located outdoors and packages can be collected from there just when You need it because they stay open 24h. The biggest network of parcel machines in the Baltic states. Omniva parcel machines are secure and have been provided with security devices; collecting the package takes just 15 seconds. A maximum size of the package is 41 x 38 x 64 cm, weight 30 kg. Upon the arrival of the package to the Omniva parcel shop the recipient shall immediately be sent an SMS or e-mail.

* NB! In winter, with sub-zero degrees, many products (e.g. paints) are liable to frost damage in outdoor parcel machines. For these instances, it is recommended to choose another transportation solution. Seller shall retain the right to switch for another delivery method or extend delivery time if there is a reason to believe that products can be damaged due to weather conditions.

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale.

We have the right to ship goods in up to 30 calendar days in exceptional cases.

Payment

E-shop currency is euro

The following payments are accepted according to each country:

Estonia: Luminor, SEB, LHV, Swedbank NetBank links and credit cards (MasterCard, Visa)

Customers in other countries can pay with a credit card (MasterCard, Visa).

Registered clients can also pay on the basis of invoice. Performing of the order shall start after 100% of the payment has reached the settlement account of the Seller, except for credit agreement clients. If upon payment of the invoice, the money has not reached the Seller’s settlement account within 7 days as of raising the order, the order shall be canceled automatically.

The payment is performed outside the online shop environment via corresponding bank or payment facilitator Maksekeskus AS.

Luminor, SEB; LHV, Swedbank payment is accepted by Maksekeskus AS whom the Seller has authorized to accept payments on its behalf.

The Client shall be directed to the secure environment of electronic payments and payment card center for performing the card payment and A la Carte Design OÜ shall not see the entered credit card information. On the moment of payment, the Client’s card data shall be entered by the Client to the database located in the electronic payments and payment card center server and the data shall be stored also in the server located in the electronic payments and payment card center.

NB! Be sure to click on the link “Return to merchant” after payment. After that, You will receive an e-mail notifying that the order has been confirmed and shall be taken up.

If the internet browser would crash during the payment or any other complications occur, please contact us to check whether the order has reached us and the payment was successful.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. (Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be listed and they must comply with the conditions provided for in subsection 53(4) in the Law of Obligations Act.)

The right of withdrawal does not apply if the purchaser is a legal person.

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, you must submit a declaration of withdrawal to the e-mail address [email protected] within 14 days of receiving the goods.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store´s responsibility to prove otherwise.

The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing [email protected] or calling +372 56 873 236.

The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to [email protected] or submitted by calling +372 56 873 236.

If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union.